Refund policy

RETURN & REFUND POLICY

Because each stitched 31:31 piece is handmade in small batches and often created using vintage or limited quantity fabrics, all sales are considered final. 

We do not accept returns, exchanges, or cancellations for change of mind, sizing preferences, or minor variations in handmade items. 

Please keep that in mind that vintage fabrics may show small signs of age, wear, fading, or variation. We believe these details are part of what each piece unique and special. Any significant imperfections we are aware of will be disclosed in the product description whenever possible. 

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery. Include your order number and clear photos of the item and package so we can make it right. 

Depending on the situation, we may offer a replacement, repair, store credit, or refund.

 

LOST OR STOLEN PACKAGES

Once an order has been marked as delivered by the shipping carrier, stitched 31:13 is not responsible for lost or stolen packages. Please contact the shipping carrier directly if you believe your package was lost or misdelivered.

CUSTOM OR PERSONALIZED ITEMS

Custom, personalized, and made to order items cannot be returned, exchanged, or refunded unless they arrive damaged or there was an error on our part.

ORDER CANCELLATIONS

Because we begin preparing orders shortly after they are placed, we cannot guarantee that cancellation requests can be accommodated. 

If you have an issue with your order, please contact us and we will always do our best to help.